# Troubleshooting

<span class="HMNormal"><span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">If you are having problems with Karaoke DVD Burner, please email </span></span><span lang="EN-US">[<span class="HMNormal"><u style="text-underline: double;"><span style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; color: blue;">support@powerkaraoke.com</span></u></span>](mailto:support@powerkaraoke.com)</span><span class="HMNormal"><span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;"> and we will be happy to help you. To help us find the problem, please attach the log file that Karaoke DVD Burner creates. It is the </span></span>`<span class="HMNormal"><span lang="EN-US" style="font-family: 'Courier New'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">kardvdlog.txt</span></span>`<span class="HMNormal"><span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;"> file, located in the </span></span>`<span class="HMNormal"><span lang="EN-US" style="font-family: 'Courier New'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">%APPDATA%/Doblon/Karaoke DVD Burner</span></span>`<span class="HMNormal"><span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;"> folder (you may press Ctrl+Shift+C key combination in Karaoke DVD Burner to open this folder).</span></span>

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##### <span class="HMNormal"><span><span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">I see no video nor lyrics in the songs I have read from CD+G disc</span></span></span>

<span class="HMNormal"><span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">Your drive probably does not support CD+G. This is a hardware limitation -- please try using a different drive.</span></span>

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##### <span class="HMNormal"><span><span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">I see dots and missing letters in my karaoke songs</span></span></span>

<span class="HMNormal"><span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">Please try to lower the reading speed in </span></span><span class="HMNormal">**<span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;">Add CD+G Disc Track</span>**</span><span class="HMNormal"><span lang="EN-US" style="mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi;"> dialog box. Reading at high speed may introduce errors.</span></span>

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