# Troubleshooting
[I play CD+Gs and see no lyrics](#IDH_Troubleshooting_TroubleshootDBFB6899)
[I play CD+G discs and graphics are damaged](#IDH_Troubleshooting_Troubleshoot529ADA84)
[I cannot record my voice](#IDH_Troubleshooting_Troubleshoot149F8A89)
[My second monitor does not work with Siglos Karaoke Professional](#IDH_Troubleshooting_Troubleshoot061888F9)
[Siglos icons are too small/too large](#IDH_Troubleshooting_IconsTooSmall)
[YouTube playback does not work](#IDH_Troubleshooting_YouTubeDoesNotWork)
If there are some other problems please contact technical support at [support@powerkaraoke.com](mailto:support@powerkaraoke.com).
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##### **I play CD+Gs and see no lyrics**
- Your CD-ROM may not be able to read CD+G data. If you have more than one CD-ROMs in your computer, please try the other device.
##### **I play CD+G discs and graphics are damaged**
- Your CD+G disc may be scratched -- it downgrades the video quality. Some CD-ROM drives are better at reading damaged discs, so if you have more than one installed in your computer, please try the other one.
##### **I cannot record my voice**
- Check if your microphone is connected properly. Use [Recording settings](https://docs.powerkaraoke.com/books/siglos-karaoke-professional/page/recording-yfu "Recording") to set up recording levels.
##### **My second monitor does not work with Siglos Karaoke Professional**
- Always plug your TV monitor in and turn it on before turning your computer on. If not, your dual display card will come up in single-display mode.
- With multiple monitors, one will be your Primary display (for you to operate by) and the other your Secondary display (for singers).
##### **Siglos icons are too small/too large**
Try changing DPI compatibility settings. To do this:
1. Right click **Siglos** icon and choose **Properties**
[](https://docs.powerkaraoke.com/uploads/images/gallery/2025-11/image.png)
2. Choose **Compatibility** tab and click **Change high DPI settings**
[](https://docs.powerkaraoke.com/uploads/images/gallery/2025-11/8cvimage.png)
3\. Try setting to this options. If it does not work, change **High DPI scaling override** to **Application**
[](https://docs.powerkaraoke.com/uploads/images/gallery/2025-11/rtGimage.png)
#### **YouTube playback does not work**
As Siglos is not an official YouTube player and uses yt-dlp software for this feature, it may happen that YouTube servers block access. This can occur if you download too many files or use YouTube playback too much. As a solution, you may connect your YouTube account to Siglos. To do this, open **Settings** in the **Play From YouTube** window and choose the browser you are using in the **Use cookies from browser** field. Unfortunately, Chrome does not fully support this, so if you still encounter errors after selecting Chrome, try installing **Firefox** and logging in to YouTube with it. You do not need to make it your default browser. Then choose **Firefox** in the **Use cookies from browser** field.
If this still does not help, it means your IP was banned from automatic access to YouTube. You may try changing your IP if possible (sometimes disconnecting your router/modem does that) or connecting via VPN. Usually, the ban is removed after a few days.